Sherpa Kids are looking for staff  see below for full job description

Purpose

To ensure the effective management of the day-to- day running of the Sherpa Kids program; making certain that all children attending receive optimal care at all times, with a focus on a safe and secure environment delivered through a structured, fun, well balanced program by supporting programme co-ordinators and assistants in their roles, by providing business leadership, mentoring and guidance to achieve their performance targets.

Specific Duties & Responsibilities

• Maintain relationships with programme co-ordinators at the required level to ensure the successful continuance of SAC programmes.
• Team management and promotion of a positive and supportive team
• Position our company for current and future business opportunities in School Aged Childcare programmes.
• Marketing our brand in your territory area and improving Brand Awareness.
• Work with Co-ordinators to manage calendar of closure days and holiday programmes and arrange marketing ahead of time
• Billing and maintenance of accounts for all services in the territory.
• Management of NCS Hive accounts
• Ensure accurate records are kept of training & development activities for all staff.
• Conduct monthly service evaluations to determine performance & satisfaction and identify future business development opportunities.
• Effectively engage all staff in business goals and strategy to achieve their target performance.
• Responsible for inducting new employees.

Systems

• Ensure that all employees understand and are following our systems and procedures
• Identify Employee training needs
• Support our compliance and monitor company policies and requirements.
• Ensure that programmes are run in a professional manner and are fully compliant with all systems and procedures.

Professionalism

• Maintains a responsible, mature, presentable and professional image in own conduct.
• Maintains complete confidentiality in all areas of the business.

Communication

• Communication with all parties as required.
• Keep owners regularly updated with any developments and initiatives from head office.
• Respond customer / parent complaints in an effective, professional and timely manner.
• Coach / mentor all staff through the complaint process, where necessary.

Other Responsibilities

• Assist with staff training as required
• Assist with staff shortages as required
• Assist with site development initiatives
• Responds to Health & Safety incidents / concerns immediately and takes necessary action, following the policies and procedures.

General Duties & Responsibilities

• Be punctual and work the hours and times specified.
• Prioritise workload to ensure work of the greatest importance to the business is undertaken with urgency and to a high standard.
• Support and help develop a positive workplace culture.
• Demonstrate excellent interpersonal communication skills.
• Responsibly manage all business resources within accountability levels.
• Undertake all duties and responsibilities outlined in this job description and all other duties as required by the business.
• Comply with all employment obligations.
• Promptly undertake to complete all reasonable and lawful instructions and directions given.
• Serve the business in good faith, promoting and protecting the business’s best interests.
• During work time, and such other times as may be reasonably required, dedicate all effort to the execution and fulfilment of the duties, responsibilities, obligations and instructions related to employment.
• Demonstrate through own actions a commitment to Health and Safety at work when undertaking work or observing others in the workplace.

Skills, Experience & Education

• Good working knowledge and experience in all MS Office products.
• Experience with NCS and managing funding and reporting for all applications
• Ability to work independently with minimum supervision and also as a team member. Self-starter with strong initiative.
• Full clean license